Refund & Replacement Policy
Your satisfaction is our top priority. As each book is custom printed specifically for you, we handle returns and refunds on a case-by-case basis. Please read the following guidelines.
Issues Eligible for a Refund or Replacement
We will gladly offer a full refund or send a free replacement copy if you receive a book with any of the following issues originating from our printing process:
- Significant printing errors (e.g., ink smudges, smeared text).
- Errors in the book's construction (e.g., incorrect cover placement, binding issues).
- Letters or pages that are not fully visible.
- Spelling mistakes or content errors made by us.
- The item was damaged during shipping.
Issues Not Eligible for a Refund or Replacement
Our books are personalised using the exact text and details you provide during the ordering process. Therefore, we cannot offer refunds or replacements for:
- Misspelled names of characters provided by the customer.
- Any other spelling errors, typos, or incorrect details submitted by the customer in the customisable fields.
We strongly advise you to review all personalised details thoroughly in the preview before placing your order to ensure everything is correct.
How to Report an Issue
If your book qualifies for a refund or replacement, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please email us at [Your Customer Service Email Address] with the following information:
- Your order number.
- A clear description of the issue.
- Photographic evidence of the printing error or damage.
We will review your request and get back to you promptly with a proposed resolution.
Questions?
If you have any questions about our refund and replacement policy, please don't hesitate to contact us.