Privacy Policy
At Pombogon, we care deeply about your privacy—and your child’s. We collect only the information needed to bring your personalised storybooks to life and ensure your experience with us is safe, smooth, and joy-filled. This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
When you use our services, we may collect the following information:
- Your name and email address (when signing up or making a purchase)
- Your child’s first name, age, and personalisation details (e.g. appearance, interests)
- Device/browser data and usage information (via cookies and analytics tools)
- Any messages or feedback you send us
- We only collect the minimum personal information required to deliver our services to you.
Printed Books & Delivery
We use your information to:
- Create and deliver personalised storybooks
- Save and manage your digital book library
- Process purchases and manage your account
- Improve our website, platform, and customer experience
- Share updates, offers, or early access invites (only if you’ve opted in)
You can unsubscribe from our emails at any time—no magic words needed.
How We Protect Your Information
We are committed to protecting your data. That means:
- Using secure systems and encryption
- Limiting access to only our trusted internal team and approved service providers (e.g. our printing partner and Brevo, our email platform)
- Never selling or renting your personal information
- Some personal information may be stored or processed by our trusted providers in overseas locations. We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
If you wish to have your personal information deleted, you can contact us at any time.
Cookies & Analytics
We use cookies and similar technologies to:
- Improve your experience on our website
- Understand how visitors use our site
- Personalise content and track performance
You can control or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.
International Users
Pombogon is based in NSW, Australia, and handles all data in accordance with the Australian Privacy Act 1988 (Cth). If you're accessing our services from outside Australia, your data will still be managed under Australian privacy standards.
Children’s Privacy
We do not knowingly collect personal information directly from children. All book personalisation and purchases must be completed by a parent or legal guardian.
We encourage families to explore our stories together and stay involved in their children's digital experiences.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or deletion
- Withdraw consent or unsubscribe from communications
To exercise these rights, simply email us.
Contact Us
Have questions or need to make a privacy request? We’d love to help. Simply contact us with your enquiry.
Changes to This Policy
If we update this policy, we’ll share the changes here. For significant updates, we’ll also notify you via email (if you’re subscribed).